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customer-experience..

Top 9 Customer Experience Trends to Stay Competitive

This column is authored by Kalpana Arya, Content Expert with Techpillar In the modern scenario, businesses strive to create the best experiences for its buyers by being more customer centric. Those brands, which manage to excel at delivering the best customer experience are tasting success more frequently than others. Over 82 percent of companies consider customer experience as […]

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Quick tips and tricks about customer support in eCommerce business

This column is authored by Valentina Grishkevich, Customer Service Manager at Dream Support Essentials These 10 things are essential to e-commerce customer service: Create a FAQ section (it will not only help your visitors answer some questions fast, but will also serve as a SEO tool with the opportunity to target long-tail keywords) Add live chat […]

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Why CEOs and Developers Should Do Customer Support?

This column is authored by Srikanth Adiga, Founder, Krishagni When you report an issue in OpenSpecimen, it is very likely that you will hear back from one of Sri, Vinayak or Poornima – the three key folks who run the company. You might think – well, seems like these guys have nothing “big” to do! 😉 Many companies […]

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